Specified Commercial Transactio

Exchanges/returns/cancellations: Please contact us within 2 days after goods arrival by phone or email and return within 7 days. ● For returned goods, non-exchangeable products After goods arrival, products that have been over 1 week old · products that were used

Returned goods due to customer's convenience, please give us a round-trip shipping fee (return / re-shipment) at your own expense.

Return policy: Returns and Exchanges:
・No refunds, returns, or cancellations after orders have been placed.
・Ordered products which are defective are the exception to this policy.
Please contact us within 7 days after the arrival your order.
We will then contact you.
The cost of shipping to you and back to us will be at our expense.
However, strict guidelines are currently in place due to Covid-19.

Non-returnable Items:
See below for items that cannot be returned or exchanged.
・If more than 7 days have passed since the product’s arrival.
・Due to damages caused by the customer.
・If the product has been used.

Inquiries:
Please email or send a contact form to us for the return and/or exchange of goods.

Email: order-receive@hime-kagura.com

三洋興産株式会社