Returns and Exchanges:
・No refunds, returns, or cancellations after orders have been placed.
・Ordered products which are defective are the exception to this policy.
Please contact us within 7 days after the arrival your order.
We will then contact you.
The cost of shipping to you and back to us will be at our expense.
However, strict guidelines are currently in place due to Covid-19.
Non-returnable Items:
See below for items that cannot be returned or exchanged.
・If more than 7 days have passed since the product’s arrival.
・Due to damages caused by the customer.
・If the product has been used.
Inquiries:
Please email or send a contact form to us for the return and/or exchange of goods.
Email: order-receive@hime-kagura.com
・No refunds, returns, or cancellations after orders have been placed.
・Ordered products which are defective are the exception to this policy.
Please contact us within 7 days after the arrival your order.
We will then contact you.
The cost of shipping to you and back to us will be at our expense.
However, strict guidelines are currently in place due to Covid-19.
Non-returnable Items:
See below for items that cannot be returned or exchanged.
・If more than 7 days have passed since the product’s arrival.
・Due to damages caused by the customer.
・If the product has been used.
Inquiries:
Please email or send a contact form to us for the return and/or exchange of goods.
Email: order-receive@hime-kagura.com